Activation on New Computer

[James OBrien 0]

Hello, 

My old laptop got lost shipping it to Iraq and now that I am back with a new computer I need it reinstalled on my new computer. I have deactivated it on the website using the serial number, but as others have stated in the past, it will still not allow me to activate it in the trial version. Serial Number is 23460x-xxxxxx-xxxxxx. 

Thanks

Edited October 22, 2020 by AllainU

[AllainU 0]

Hello @James OBrien,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

Thank you very much in advance and please let me know if you are able to activate.