Computer broken so I can't deactivate to instal on new computer

[Sandra Kay]

My computer crashed and is unable to be fixed. How can I deactivate my Nitro Pro 11 licence to install onto my new computer?

[Allain Umailin]

Hello @Sandra Kay,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited October 23, 2020 by AllainU

[Allain Umailin]

Hello @Sandra Kay,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

[Allain Umailin]

Hello @Sandra Kay,

Thanks for the private message.

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12 using these offline link/s:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps.

[Ben England]

I too transferred my copy of Nitro 12 onto a new PC, but then the PC crashed and is being replaced by the store but I have no way of deactivating it on the broken PC - can you help?

[Reymund Oyong]

Greetings @Ben England

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your Nitro PDF Pro 12 license. To continue on using your version 12 serial number, please ensure that you install Nitro PDF Pro 12.16.9.574. The installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. You need to download Nitro PDF Pro 12 since you are going to activate it using your version 12 license. 

Once Nitro PDF Pro 13 is installed on the new computer, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. 

Kind regards,