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Any idea what causes this weird visual bug?


Nick Criger
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A user is experiencing this odd visual bug on only a couple pages. This page in particular is supposed to have a table with fillable boxes. I have tried reinstalling to no avail, product is Nitro 13. 

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  • Official Nitronaut
Allain Umailin

Hello @Nick Criger,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-Copies of a few sample files so we can replicate it on my end. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.
-How were your PDF files created and what software was used?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Build is 13.9.1.155. I unfortunately can't send the PDF since it contains sensitive information. This PDF is perfectly readable however on another computer running 12.0.0.112. It also opens fine in Adobe Reader DC.

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  • Official Nitronaut
Allain Umailin

Hello @Nick Criger,

Thank you for reaching out to us through our Community Forums!

We have received a reports with similar behavior and in order to help our investigation, please send us a few sample files (with sensitive information extracted) and rest assured these files are safe with us while we are performing some tests with them.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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