Installing on New Machine

[Ryan ORourke]

Whenever I attempt to download a new instance of Nitro on a new machine and activate it with my existing License for Nitro 7 the activation process indicates invalid serial #.

I've double-checked the serial # on the portal and imagine its because I don't have access to the old Nitro 7 installation pack and am attempting to use the updated executables published on the site.

[Reymund Oyong]

Hi @Ryan ORourke,

Thank you for reaching out to us through our Community Forums!

Please be aware that a Nitro Pro serial number will only work according to its version. As an example, a Nitro Pro 13 installation requires a valid version 13 serial number for activation. 

Also, Nitro Pro 7 is already discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy#sunsetPolicy 
Aside from known issues and bugs found in older versions, there are also security vulnerabilities present in it and for this reason, access to the Nitro Pro 7 installer is no longer available.

Nitro offers a discounted upgrade price on older version of Nitro Pro licenses. 
You can upgrade your version 7 license to version 13 through our upgrade portal - https://www.gonitro.com/support/upgrade 

In any case you experience an issue upgrading your license to a newer version, please send me a private message and provide your version 7 serial number so I could check what is causing the license upgrade issue.

Kind regards,

Edited November 12, 2020 by Reymund G.

[Ryan ORourke]

Thanks Reymund.

Please allow me to make sure I am understanding correctly.  Are you indicating that the lifetime license I purchased for Nitro 7 Pro can not be utilized because you no longer allow licensees to access the software they paid for?

[Ryan ORourke]

On 10/26/2020 at 11:22 PM, Ryan ORourke said:

Thanks Reymund.

Please allow me to make sure I am understanding correctly.  Are you indicating that the lifetime license I purchased for Nitro 7 Pro can not be utilized because you no longer allow licensees to access the software they paid for?

Hi Reymund,

It does not appear I have received the courtesy of a response.  Please address my very important concern.

[Reymund Oyong]

Hi @Ryan ORourke,

My apologies for the delay. I have sent you private message and will create a support ticket on your behalf to discuss this further. Please check my message and let me know if you have additional questions. 

Kind regards,