Jump to content

Installing on New Machine


Recommended Posts

Posted

Whenever I attempt to download a new instance of Nitro on a new machine and activate it with my existing License for Nitro 7 the activation process indicates invalid serial #.

I've double-checked the serial # on the portal and imagine its because I don't have access to the old Nitro 7 installation pack and am attempting to use the updated executables published on the site.

  • Official Nitronaut
Reymund Oyong
Posted (edited)

Hi @Ryan ORourke,

Thank you for reaching out to us through our Community Forums!

Please be aware that a Nitro Pro serial number will only work according to its version. As an example, a Nitro Pro 13 installation requires a valid version 13 serial number for activation. 

Also, Nitro Pro 7 is already discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy#sunsetPolicy 
Aside from known issues and bugs found in older versions, there are also security vulnerabilities present in it and for this reason, access to the Nitro Pro 7 installer is no longer available.

Nitro offers a discounted upgrade price on older version of Nitro Pro licenses. 
You can upgrade your version 7 license to version 13 through our upgrade portal - https://www.gonitro.com/support/upgrade 

In any case you experience an issue upgrading your license to a newer version, please send me a private message and provide your version 7 serial number so I could check what is causing the license upgrade issue.

Kind regards,

Edited by Reymund G.
Posted

Thanks Reymund.

Please allow me to make sure I am understanding correctly.  Are you indicating that the lifetime license I purchased for Nitro 7 Pro can not be utilized because you no longer allow licensees to access the software they paid for?

  • 3 weeks later...
Posted
On 10/26/2020 at 11:22 PM, Ryan ORourke said:

Thanks Reymund.

Please allow me to make sure I am understanding correctly.  Are you indicating that the lifetime license I purchased for Nitro 7 Pro can not be utilized because you no longer allow licensees to access the software they paid for?

Hi Reymund,

It does not appear I have received the courtesy of a response.  Please address my very important concern.

  • 2 weeks later...
  • Official Nitronaut
Reymund Oyong
Posted

Hi @Ryan ORourke,

My apologies for the delay. I have sent you private message and will create a support ticket on your behalf to discuss this further. Please check my message and let me know if you have additional questions. 

Kind regards,

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.