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401 Error

Samuel Lui

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Reymund Oyong

Hi @Samuel Lui,

Thank you for reaching out to us through our Community Forums!

Please open your Nitro Pro 13 installation then close the 401 error message if it shows up. 
At the top right, logout then login again using your Nitro Sign account. 

After these steps, please observe if you still get the same error message.

Kind regards,

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Benjamin Kurtzer

Thank you @Reymund G., your solution worked for me.  I also had received a message from Nitrothat my password had expired, so I think that was the issue.  Logging out, and then logging back in with my new password has resolved the 401 error.

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