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Top 1/4 screen cut-off


Raymond Murry
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Raymond Murry

I am using NitroPro 13.  Upon opening the program, the top 1/4 of the screen is cut-off with no menu bar.  I have tried running a repair and restarting to no avail.  I have also uninstalled the program and reinstalled without success.  What is the problem?

Edited by Raymond Murry
typo
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  • Official Nitronaut
Allain Umailin

Hello @Raymond Murry,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.X.X.X, e.g. 13.2.3.26).

Lastly, a screenshot of the issue you are experiencing. To find out how to take a screen shot using Snipping Tool, check out this link:

https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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