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Cannot active on new PC


Phil Henry
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I have a new PC. I removed Nitro Pro from the old PC and reinstalled on the new one. It says "my trail has expired". I checked the license manager and my two copies are disabled, but I cannot active using my key.

 

I upgraded to V13 on Wed, Oct 30, 2019, 1:32 PM.

 

Edited by Phil Henry
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  • Official Nitronaut

Hi @Phil Henry,

Thank you for reaching out to us through our Community Forums!

Our records show that you have a version 13 serial number.
Are you getting an error message when activating Nitro Pro by going to the Help tab > About Nitro Pro > Activate? If yes, could you please share the error message?

Also, what is the version of Nitro Pro installed on the computer? You can located this information by going to the Help tab > About Nitro Pro. 

Kind regards,

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Version is 13.26.3.505

I cannot paste a picture here, but I get a dialog box "Nitro Pro Activation Assistant" with an error "There was a connection issue".

My network is fine, I have full internet access. All other applications work fine. I do not have a proxy, and the Nitro Pro application is being allowed through my firewall (Windows version 10.0.19042 Build 19042).

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  • Official Nitronaut

Hello @Phil Henry,

The activation failure seems to be caused by the error message 'There was a connection issue'. Or, you were being redirected to the manual activation when going to the Help tab > About Nitro Pro > Activate.

Could you please try the following steps then see if it will let you proceed with the activation?

1. Download Nitro cleanup tool from the link below:
http://install.nitropdf.com/professional_13192356/install-cleanup/install-cleanup.zip 

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Re-install Nitro Pro 13.26 by downloading a new installer from the link below:

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 

5. Once Nitro Pro 13.26 is installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. 

Kind regards,

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By the way. I have to say that this sort of thing should be in an FAQ. I'm the type that actually RTFM and does my own research before seeking help. 

 

Thank you.

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