Activation/Deactivation

[Damarys Crespo-Valedon]

My computer crashed and I had to do a factory reset and reinstall all my apps. When I tried to re-install Nitro Pro (I have a Premium account), the instructions were entering my serial number and deactivate the license. I did it several times because nothing was happening. The third time I tried it, I got the following message "Sorry. You may only deactivate 0 devices." The only way I was able to download the app was by downloading the free trial version, which I don't need because I have a Premium account. I hope that the free trial version does not prevent me from being able to have full access to my previous account.

[Allain Umailin]

Hello @Damarys Crespo-Valedon,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the build of the program.

To find out how to take a screen shot using Snipping Tool, check out this link:

https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.