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Can't install Nitro Pro 10


Cornerstone Computing
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Cornerstone Computing

We deactivated Nitro Pro 10 on an old laptop so we could install on the user's new laptop.

However when I ran the installer we had it gave the error: Error occur when resolving

Probably can't download the content anymore because it's old.

Is it possible to get a copy of the full installer for Nitro Pro 10 so we can install and activate on the new laptop please?

Regards,

Andrew

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  • Official Nitronaut
Allain Umailin

Hello @Cornerstone Computing,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Pierluigi Raccagni
5 hours ago, AllainU said:

Hello @Cornerstone Computing,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Hi AllainU,

I am having exactly the same problem as Cornerstone Computing.

Can I message you my serial number for support on this too?

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Allain Umailin

Hello @Pierluigi Raccagni,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates

 

However if you prefer working with an older version and as a courtesy, kindly clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article  https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/

Then clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Afterwards, you may use our direct MSI installers below for Nitro Pro 10:

x64 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x64.msi 
x32 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x86.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number

Thank you for choosing Nitro and I hope this helps.

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