Vladimir Petrov Posted October 30, 2020 Report Posted October 30, 2020 Hello, I have purchased an older version of Nitro - 9.0.6.20. I need to be installed on another computer, so I followed the guide:https://www.gonitro.com/blog/2014/12/move-nitro-pro and uninstalled the program from the old laptop. Now I need to install the version on my new machine, but I can't find older installations! Since I already uninstalled it on the old computer, I don't have working program anymore at all! Where I can find official older versions of the Nitro app? Thanks!
Official Nitronaut Allain Umailin Posted October 30, 2020 Official Nitronaut Report Posted October 30, 2020 Hello @Vladimir Petrov, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 9? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
Thomas Lopez Posted October 31, 2020 Report Posted October 31, 2020 Same question but for Nitro Pro 7... Any help would be greatly appreciated.
Official Nitronaut Allain Umailin Posted November 2, 2020 Official Nitronaut Report Posted November 2, 2020 Hello @Thomas Lopez, Thank you for reaching out to us through our Community Forums! Nitro Pro 7 was developed, released and then eventually discontinued prior to Windows 10 being released (July 2015) which is why there is no compatibility from the get-go. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 7 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Thank you for choosing Nitro and I hope this helps!
Official Nitronaut Allain Umailin Posted November 2, 2020 Official Nitronaut Report Posted November 2, 2020 (edited) Hello @Vladimir Petrov, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Thank you for choosing Nitro and stay safe always! Edited November 3, 2020 by AllainU
Vladimir Petrov Posted November 3, 2020 Author Report Posted November 3, 2020 Dear @AllainU, This is not OK. I understand, that the goal is to upgrade in order to get the latest version, but I already purchased the software. What is my guarantee, that in 1 year I will need to buy another upgrade? I don't want a subscription, that's why I purchased the life time license. I guess I will switch to another application, you pushed me to do that. You definitely need to escalate and think for a better solution for people, that already purchased older versions, because these are the people that helped you grow. Also please update the page https://www.gonitro.com/blog/2014/12/move-nitro-pro since it's relevant only for the latest versions and it's miss leading for the older customers. @Thomas Lopez PM me contact email and I will suggest workaround. Kind regards, V.Petrov
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