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Jobs Account

Error 401 Code

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Jobs Account

Hello, 

Each time I try to print a document from Nitro it just stays in our local printer que. I end up having to convert the file to 'Microsoft Word' in order for it to print. 

Any information to resolve this?

Thank you, 

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Jobs Account

Hello, 

Each time I open Nitro, convert a PDF to Nitro, save a file, etc. I get this error message. 

Can you help resolve this?

 

 

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AllainU

Hello @Jobs Account,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the build of the program and its serial number.

Lastly, a screenshot of the error messages you have received. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @Jobs Account,

Thank you for the private messages.

In line with the missing Nitro PDF Creator and the error 401 message, let us try some troubleshooting by referring to these steps:

1. Open your Nitro Pro and log out from your Nitro Sign by clicking the drop-down arrow and selecting Logout. This should be below the 'X' Close button of your program.

2. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

3. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

4. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

5. Download and install Nitro Pro 12.16 using below offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

6. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number

7. Log in back to your Nitro Sign by clicking 'Log In' button.

Thank you for choosing Nitro and I hope this helps.

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jm swallow

i've got error 401 too, really teeeedious, never had this with nitro reader. the simple workaround is - never close nitro pro, and then error 401 is avoided.😡😟, see screamshot

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AllainU

Hello @jm swallow,

Thank you for reaching out to us through our Community Forums and our sincere apologies for your frustrations.

Are you working with Nitro Pro 12? If yes, could you please close your Nitro Pro, log out from Nitro Sign, relaunch Nitro Pro and log back in to Nitro Sign? Did it help?

Again, we sincerely apologize for this inconvenience this has caused you.

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