When trying to open up a government produced PDF I get an error message

[C. Lindblom]

The error code is: 0x40030004

 

If you want me I can send the PDF document to you for internal testing

[Reymund Oyong]

Hi @C. Lindblom,

Thank you for reaching out to us through our Community Forums!

I understand that you are getting the 0x40030004 error when opening the document in Nitro Pro.
You can send me a private message and share the file that is causing the error message. 

Also, is this error happening to any PDF documents you open in Nitro Pro? Or, only on selected PDF files?

Kind regards,
 

[C. Lindblom]

The error is ONLY happening in Nitro Pro. I can easily open it up with Adobe Acrobat Reader. I will send you the file now.

[Reymund Oyong]

Hi Everyone, 

The Nitro Pro 13.40 was release last April 29th and the error message 0x40030004 appears to be resolved. 
The latest build of Nitro Pro 13 can be located from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link 

To check the build of your Nitro Pro 13 installation, open the software then go to the Help tab > About Nitro Pro. 

If you have an old Nitro Pro license and interested to upgrade to version 13 with a discounted price, the upgrade can be done through our Upgrade Portal - https://www.gonitro.com/support/upgrade 

Kind regards,