Upgrade error

[Howard Smolin]

We are trying to upgrade from version 12 to 13 and your system shows that our serial number has already been upgraded to 13. We strongly believe your records are in error.  We are a company that has multiple installs and I have kept very close track of our upgrades and serial numbers.

Please advise.

Thank you.

Howard Smolin

 

      

[Reymund Oyong]

Hi @Howard Smolin,

Thank you for reaching out to us through our Community Forums!

Could you please send me the version 12 serial number that you would like to upgrade to version 13 through our upgrade portal?
To send a private message, mouse hover my profile then click the 'Message' link.

Kind regards,