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Nitro Pro 9 _ Versión 9 pro 9.5.3.8


Dulce Ochoa
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Hi All,

I have some troubles to install Nitro Pro 9 in my new computer. When I try to Install appear the following message " Error occur when resolving resources" and then " Nitro Pro Setup Wizard has failed"

 

Note: I disactivated the license on the  old computer.

 

What I Can do?

Edited by Dulce Ochoa
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Allain Umailin

Hello @Dulce Ochoa,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 9? This matters because our business installers are different from the online ones.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Lastly, did you run an EXE installer or an MSI one?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Dulce Ochoa,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number:  https://www.gonitro.com/pro/upgrade

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps.

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Allain Umailin

Hello @Dulce Ochoa,

My sincere apologies and as much as I would like to, we no longer have the installers for Nitro Pro 9 in our archive due to the security risks associated in our Security page https://www.gonitro.com/nps/security/updates 

Please try our latest product which is Nitro Pro 13 as a trial for 14-days from this page https://www.gonitro.com/pro/try

Again, my apologies for this inconvenience.

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