Dulce Ochoa Posted November 3, 2020 Report Share Posted November 3, 2020 (edited) Hi All, I have some troubles to install Nitro Pro 9 in my new computer. When I try to Install appear the following message " Error occur when resolving resources" and then " Nitro Pro Setup Wizard has failed" Note: I disactivated the license on the old computer. What I Can do? Edited November 3, 2020 by Dulce Ochoa Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 3, 2020 Official Nitronaut Report Share Posted November 3, 2020 Hello @Dulce Ochoa, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 9? This matters because our business installers are different from the online ones. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Lastly, did you run an EXE installer or an MSI one? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 3, 2020 Official Nitronaut Report Share Posted November 3, 2020 Hello @Dulce Ochoa, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Dulce Ochoa Posted November 4, 2020 Author Report Share Posted November 4, 2020 No, I don´t need an upgrade, Thanks. Just help to install Nitro Pro 9 and I use EXE installer. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 4, 2020 Official Nitronaut Report Share Posted November 4, 2020 Hello @Dulce Ochoa, My sincere apologies and as much as I would like to, we no longer have the installers for Nitro Pro 9 in our archive due to the security risks associated in our Security page https://www.gonitro.com/nps/security/updates Please try our latest product which is Nitro Pro 13 as a trial for 14-days from this page https://www.gonitro.com/pro/try Again, my apologies for this inconvenience. Link to comment Share on other sites More sharing options...
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