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Error 23 License number already used

David Hine

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I have installed nitro 12 on a new pc and have removed the old version off my old pc, but keep getting the following error msg. error.23 License number already used.

When i submit a support request and enter the serial number Nitro says that i still have 2 x activations available, but still can't activate the newly installed copy.

I have tried un-installing re-installing still with no luck.

Please help.


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Reymund Oyong

Hi @David Hine,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your Nitro Pro 12 license. Please try to activate again and it should be working now.

Kind regards,

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