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Upgrade to the latest version of Nitro


Michael Green
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Michael Green

I am trying to upgrade to the latest version of Nitro...

I get the message "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

I have entered the serial number/license correctly...

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  • Official Nitronaut
Allain Umailin

Hello @Michael Green,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Michael Green,

Thank you for the private message.

An adjustment has been made on your license so please try upgrading again to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and I hope this helps.

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