Getting license information

[Brian Watson]

Hi there. I am working with an organization that has a number of v11 and v12 licenses but poor records for serial numbers. I'm downloaded LicenseCheck from the tools section but I don't seem to have Filechck.dll when I run it. Can I download that from somewhere? Also, do I have to run different versions of LicenseCheck to find licenses for v11 and v12 or will they all be picked up? Can you use a v11 license on v12 software (I assume not)?  Thanks

[Reymund Oyong]

Hi @Brian Watson,

Thank you for reaching out to us through our Community Forums!

The filechck.dll is not included when you download the LicenseCheck tool, it is stored and found inside the Nitro Pro installation directory. 

Nitro Pro 12:
For 32bit install - C:\Program Files (x86)\Nitro\Pro\12 
For 64bit install - C:\Program Files\Nitro\Pro\12

Nitro Pro 11:
For 32bit install - C:\Program Files (x86)\Nitro\Pro\11
For 64bit install - C:\Program Files\Nitro\Pro\11

Each Nitro Pro version has specific licensecheck tool. 

32bit Nitro Pro 12 LicenseCheck - https://install.nitropdf.com/support/downloads/v12/32-bit/LicenseCheck.exe 
64bit Nitro Pro 12 LicenseCheck - https://install.nitropdf.com/support/downloads/v12/64-bit/LicenseCheck.exe

32bit Nitro Pro 11 LicenseCheck - https://install.nitropdf.com/support/downloads/v11/32-bit/LicenseCheck.exe 
64bit Nitro Pro 11 LicenseCheck - https://install.nitropdf.com/support/downloads/v11/64-bit/LicenseCheck.exe

When executing the LicenseCheck tool, please ensure that the LicenseCheck.exe tool and the filechck.dll are on the same directory.

Regarding the license, a Nitro Pro license will only work based on its version. Example: A version 12 serial number will only work on a Nitro Pro 12 installation.

Kind regards,

[Brian Watson]

Thanks for your help. I have discovered 21 licenses - 15 for v11 and 6 for v12. Can you help me understand the teams licensing model vs upgrading all 21 licenses to the current version?

[Reymund Oyong]

Hi @Brian Watson,

Could you please tell if these licenses are purchased by a single person/account? Or, it is purchased individually? 
You can also share the serial numbers you found through private message so I could check their records. 

To send a private message, mouse hover my profile then click the 'Message' link.

Kind regards,
 

Edited November 11, 2020 by Reymund G.

[Brian Watson]

I sent the details in a private message. Let me know if you need anything else

[Damien Phillips]

Hi, I am basically in the same situation as Reymund and looking to get the license number for a user that wasn't recorded in our records. I have downloaded LicenseCheck but the version the user has is 13.70. The links above are only for version 12 and 11. Any way I can get the license number and serial number for the Nitro Pro that is installed on the user's computer?

 

Thanks,