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Nitro Pro 9 Serial Number Failing Upgrade Eligibility Check


Lucas Huseby
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  • Official Nitronaut
Allain Umailin

Hello @Lucas Huseby,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 9?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Rodger Salazar

Con fecha 29/12/2014 adquirí la licencia de 1 Nitro Pro v9, Español ; durante estos años, he trabajado con normalidad; pero al cambiar de equipo (PC) e instalar el software adquirido, me encuentro desactualizado. Tal es así que el número de serie adquirido en la licencia del software, no es admitido en la nueva versión. He realizado varios intentos por distintos medios, y entiendo que tengo una versión descatalogada. Agradecería al foro,  se me indique el procedimiento para  reinstalar el programa, en base a las condiciones iniciales de la licencia, o de las nuevas políticas de Nitro.

Muchas Gracias

 

On 12/29/2014 I acquired the license for 1 Nitro Pro v9, Spanish; During these years, I have worked normally; but when changing equipment (PC) and installing the purchased software, I find myself out of date. So much so that the serial number acquired in the software license is not supported in the new version. I have made several attempts by different means, and I understand that I have a discontinued version. I would be grateful to the forum for the procedure to reinstall the program, based on the initial license conditions, or the new Nitro policies.

Thank you so much

Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hello @Rodger Salazar,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps.

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Rodger Salazar

MUCHAS GRACIAS.   POR LA ACLARACION.  YA VISITO EL LINK PARA ACTIVAR NITRO PRO 13 CON DESCUENTO.

 

THANK YOU. FOR THE CLARIFICATION. I ALREADY VISIT THE LINK TO ACTIVATE NITRO PRO 13 WITH A DISCOUNT.

Edited by AllainU
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