Need help to change email address for Nitrosign

[Carmen Y]

Hi, I cannot change the email address for Nitrosign account. It says the new email is already in use. But I cannot log in use the new email either. What should I do in such circumstances? Please advise. Thank you.

[Reymund G.]

Hi @Carmen Y,

Thank you for reaching out to us through our Community Forums!

Please send me a private message and provide the following:

1. The email address of your current Nitro Sign account. 
2. The new email address that you would like to use on your Nitro Sign account. 

Kind regards,
 

[Shekhar Diptiman]

Hi 

I also face the similar issue and would like to change the email ID of my Nitro cloud account 

The current issue is that the when i try to login into the account then it says that the password is expired and a password reset link is sent on email . but i don't receive the email . 

 

Can i change the email of the cloud account ?

[Shekhar Diptiman]

On 11/10/2020 at 9:35 AM, Reymund G. said:

Hi @Carmen Y,

Thank you for reaching out to us through our Community Forums!

Please send me a private message and provide the following:

1. The email address of your current Nitro Sign account. 
2. The new email address that you would like to use on your Nitro Sign account. 

Kind regards,
 

Hi Reymond 

Can you please help me also ?

 

[Reymund G.]

Hi @Shekhar Diptiman,

Thank you for reaching out to us through our Community Forums!

I've have sent my response to your private message. Kindly check on it and let me know how it works for you.

Kind regards,

[Chester Krey]

Good morning, 

I have been having the same issue as the original poster (I cannot change the email address on my Nitro Sign account).

Could you please inform me as to what I need to do in order to change this?

Thank you.