Issues activating Nitro Pro 11 after an OS reinstall

[PRICE RES SAS]

Hi there.

 

I'm having some issues activating a new installation of Nitro Pro 11. I deactivated the previous installation, but in the new device I'm getting an error that says the licence has been used. I also tried deactivating it from https://licenses.gonitro.com/prd/portal, but a windows pops up saying "Sorry. You may only deactivate 0 devices."

 

Can you help me to activate this new installation, please?

 

Thank You!

[Reymund Oyong]

Hi @PRICE RES SAS,

Thank you for reaching out to us through our Community Forums!

Please send me your Nitro Pro 11 serial number so I could check its activation records. 
You can send this information through private message (mouse hover my profile then click the 'Message' link).

Kind regards,

[PRICE RES SAS]

All done. The program is now activated.

 

Thank you very much Reymund!