Lewis Mruk Posted November 10, 2020 Report Share Posted November 10, 2020 I purchased nitro a few months back and I recently upgraded my laptop, however once redownloading and signing into my nitro account it is requesting my serial number which I never received as initially I downloaded through the email confirmation link. I also never received a sales invoice receipt, is this something anyone can help with? I also can't contact the nitro team without my serial number, neither can find an actual telephone number to give them a call. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 10, 2020 Official Nitronaut Report Share Posted November 10, 2020 Hello @Lewis Mruk, Thank you for reaching out to us through our Community Forums! To further assist you, did you use another email address to purchase a Nitro Pro program? If yes, please provide by sending me a private message (hover your mouse on top of my name 'AllainU' and select 'Message'). Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 12, 2020 Official Nitronaut Report Share Posted November 12, 2020 Hello @Lewis Mruk, Thank you for the private message. To further assist you, please install Nitro Pro 13.30 using below direct MSI installers: x32 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number (privately sent to you). Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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