Migrating NitroPro 12 to new PC

[Rolando Martinez]

I am currently trying to migrate my NitroPro 12 license to a new PC. I have used the original software's menus to deactivate the license as well as the license portal. The latter shows that the license is active, it has 2 allowable activations, and zero activations are currently in use. However, when I attempt to activate the NitroPro 12 software on the new PC, I receive an "-23: Error - License number already used". 

It seems that I have followed the instructions published in your message boards to the letter to no avail. Please provide assistance as soon as feasible.

Thank you,

Rolando

[Allain Umailin]

Hello @Rolando Martinez,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

Thank you for choosing Nitro and I hope this helps.

[Rolando Martinez]

Allain,

Thank you for your assistance. This has resolved my issue.

Best regards,

Rolando