Change language settings from English to German

[Boris Lanio]

Hello, 

I have Nitro Pro 12.0.0.112 since 2years. 

Now I have changed my copmuter and re-instaled Nitro Pro (after deactivating it on the old computer) but everything is in English.

How can I change the language settings to German?

Thank you.

Regards

B. Lanio

 

[Allain Umailin]

Hello @B-Lanio,

Thank you for reaching out to us through our Community Forums!

In order to change the language, we need to uninstall the English version and reinstall using our German MSI installers.

To proceed, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @B-Lanio,

Thank you for the private message.

To further assist you, please refer to these steps to address your concern:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.16 using below offline German installers:

x32 http://install.nitropdf.com/professional_12163574/de/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/de/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

Edited November 13, 2020 by AllainU

[Allain Umailin]

Hello @B-Lanio,

Thank you for the private message.

As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its activation performance (e.g. -24 Error: Activation Error). 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 using below direct German MSI links:

x32 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 23460x-xxxxxx-x91813

Thank you for choosing Nitro and I hope this helps.

[Boris Lanio]

Thank you! 

It worked

Regards

Boris

[Allain Umailin]

Hello @B-Lanio,

Thank you for the private messages.

To further assist you, the program may have not detected the Internet access of your machine so please refer to these steps to address this rare behavior:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_12169574/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.16.9.574 using below offline German installers:

x32 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 23460x-xxxxxx-x91813

Thank you for choosing Nitro and I hope this helps.

[Boris Lanio]

Thank you! 

It wokred!

Regards

Boris