Unable to convert Word docs

[Martin Ellicott]

Hi All,

I've installed Nitro Pro 10 on Windows 10 64bit, and am unable to convert a Word doc to a PDF. I'm given a message saying 'The creation process encountered an error, and failed to create the PDF file.'

How can I troubleshoot this to find out what the issue is?  The Word doc was created in Office 2016, and has 'Test 1' in it!  Is there a debugging option I can switch on?  Or log I can look at?

Cheers,

Edited November 17, 2020 by Martin Ellicott

[Allain Umailin]

Hello @Martin Ellicott,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.