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Scan Document Storage


John Bouchard
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John Bouchard

Hello,

Having trouble determining where Nitro stores a document that is scanned. From the main menu I select PDF->From Scanner-> Print Quality-> SAve And Scan. I do not use OCR and I slect Open after creation.

I am using a Brother Printer/Scanner. The document seems to scan-in OK (on the scanner) but it doesn't open following the scan, nor can I determine where the document resides

Anyone have any thoughts on this?

Thanks,

John B

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  • Official Nitronaut
Allain Umailin

Hello @John Bouchard,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-What is the exact model of your Brother printer/scanner? Do you have the latest software/drivers installed? Any idea if you have TWAIN or WIA driver installed? 

Thank you very much in advance and I am looking forward to hearing back from you.

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