Jump to content
John Bouchard

Scan Document Storage

Recommended Posts

John Bouchard

Hello,

Having trouble determining where Nitro stores a document that is scanned. From the main menu I select PDF->From Scanner-> Print Quality-> SAve And Scan. I do not use OCR and I slect Open after creation.

I am using a Brother Printer/Scanner. The document seems to scan-in OK (on the scanner) but it doesn't open following the scan, nor can I determine where the document resides

Anyone have any thoughts on this?

Thanks,

John B

Share this post


Link to post
Share on other sites
AllainU

Hello @John Bouchard,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-What is the exact model of your Brother printer/scanner? Do you have the latest software/drivers installed? Any idea if you have TWAIN or WIA driver installed? 

Thank you very much in advance and I am looking forward to hearing back from you.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.