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DPP Helpdesk

Error 23 - License Number Already Used

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DPP Helpdesk

Hello,

I deactivated Nitro Pro 11 from an old laptop and installed it on a new laptop. It was working fine then 2 months later the user received a notice that the trial version is going to expire in 1 day. I tried to active Nitro Pro 11 and received 23-error. Please advise.

Thank you in advance

Chris 

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AllainU

Hello @DPP Helpdesk,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @DPP Helpdesk,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 


However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

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DPP Helpdesk

Thank you so much for your help!

We may choose to stay with 11 for now, thank you for making the adjustment for us.

We also have a Nitro Pro 10 that did the same thing about a month ago and we just used uninstall the program and installed Nitro Pro 11. If we need to use the Nitro Pro 10 at some point would you be able to make the adjustment for us?

Thanks again!

Chris

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AllainU

Hello @DPP Helpdesk,

I am glad I was able to assist you with my last post.

For your Nitro Pro 10, could you please send it to me via private message?

Once I have this information, I should be able to check its status in our licensing server.

Thank you very much in advance and I am looking forward to hearing back from you.

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