Andrea Aznar Posted November 18, 2020 Report Share Posted November 18, 2020 (edited) Hello, I am trying to activate my Nitro account and when I enter the SN I get the error: "The serial number does not exist. Click "back" and make sure you have entered the serial number correctly. If you still encounter problems, please contact support via the link below." From the support site, when I enter the serial number (234***-******-******) I can see that I still one activation left and that the serial number is valid. Can you please assist? Edited November 19, 2020 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted November 19, 2020 Official Nitronaut Report Share Posted November 19, 2020 Hi @Andrea Aznar, Thank you for reaching out to us through our Community Forums! Your serial number is a version 12 license and it will only work on a Nitro Pro 12 installation. Please uninstall Nitro Pro on your computer then install Nitro Pro 12 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12 ' link. Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. Kind regards, Link to comment Share on other sites More sharing options...
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