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Derek Nicely

-23 error activating

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Derek Nicely

Not sure whether it was a windows update or what, but Nitro Pro 12 went to Expired Trial mode.

Trying to activate give a 23 License Number already in Use.

I followed the link to deactivate and it said it successfully deactivated.  But still doesn't work.

I also uninstall/reinstalled.  No help.

Tried to deactivate again, but it says it can't because there are 0 activations.  But I still get the same error trying to activate.

Also, having to post to this board to get some support is ridiculous.

 

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AllainU

Hello @Derek Nicely,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.

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AllainU

Hello @Derek Nicely,

Thank you for the private message.

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

Thank you for choosing Nitro and I hope this helps.

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anders

234600-xxxxxx-xxxxxx

Due to OS problems I exceeded the max number of activations for 1 laptop.

Please help to reset.

Thanks.

Edited by AllainU
want reply notice

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AllainU

Hello @anders,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

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