Jump to content

Nitro Pro Setup Wizard has failed


ronr

Recommended Posts

Has happened before when trying to update Nitro Pro 13.
Using the off-line installer has worked in the past, but can't find the download source for this version

Running W10 x64 Pro.
Antivirus shields disabled.

Installer gets to about 87% downloaded; then pauses; then the error message pops up.

Trying to update to 13.30.2.587

Please help.

 

 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @AndyK,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, please refer to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.30 using below offline installers:

x32 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering Nitro Pro 13 serial number.

Thank you for choosing Nitro and I hope this helps.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.