Nitro pro 11

[avisadiv@gmail.com]

Hi,

I am trying to deactivate my Nitro Pro 11 so I could install it on my new computer.

I get a message - 24 activation error (it says 'activation error even when in fact I am trying to deactivate)

I tried going through the manual deactivation but when I enter the serial number I get a pop up asking for a valid serial number (which I double checked 4 times).

Any help would be much appreciated.

Thank you

 

[Allain Umailin]

Hello @avisadiv@gmail.com,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates

However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

Thank you for choosing Nitro and I hope this helps.