Moving Nitro Pro to Another Computer

[Steven Manyak]

I have Nitro Pro 8.5.7.3. Can I move it to my new computer?

[Allain Umailin]

Hello @Steven Manyak,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

As a courtesy, could you please provide the serial number of your Nitro Pro 8?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Steven Manyak]

Hi @Allain Umalin,

Thank you for your response. My serial number is 23460x-xxxxxx-xxxxxx.

Steve

Edited November 23, 2020 by AllainU

[Allain Umailin]

Hello @Steven Manyak,

Thank you for this information.

Are you planning to move your Nitro Pro 8 to a new machine with Windows 10 operating system?

I am looking forward to hearing back from you.

[Steven Manyak]

@Allain Umalin,

I've been using it on a Windows 10 computer, and the new computer will also have the same Windows 10 operating system.

[matthew@financialrp.com]

I have the same issue with version 11. Is it still possible to obtain a download link?

[Allain Umailin]

Hello @matthew@financialrp.com,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates

However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download the correct Nitro Pro 11.0.8 (last build) installers from this page:  
https://kb.gonitro.com/knowledgebase#/search/online/000004464

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

[Allain Umailin]

Hello @Steven Manyak,

Thank you for your patience and for answering my inquiry.

Our sincere apologies and as much as we would like to, we no longer have the installers for Nitro Pro 8 in our archive due to the security risks associated in our Security page https://www.gonitro.com/nps/security/updates 

Please try our latest product which is Nitro Pro 13 as a trial for 14-days. If you are happy with this version, feel free to upgrade with a discounted rate by accessing our Upgrade Portal and enter your version 8 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Again, our apologies for this inconvenience.

Edited November 24, 2020 by AllainU

[Steven Manyak]

Hi @Allain Umalin,

Does this mean that I don't have any choice but to upgrade to Nitro Pro 13 just because I'm changing my computer? I've had absolutely no problem with Nitro Pro 8, and considering that I paid for the software, I should be able to use it until it no longer works for my purposes.

[matthew@financialrp.com]

That worked! Thank you so much!