Steven Manyak Posted November 23, 2020 Report Share Posted November 23, 2020 I have Nitro Pro 8.5.7.3. Can I move it to my new computer? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 23, 2020 Official Nitronaut Report Share Posted November 23, 2020 Hello @Steven Manyak, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. As a courtesy, could you please provide the serial number of your Nitro Pro 8? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Steven Manyak Posted November 23, 2020 Author Report Share Posted November 23, 2020 (edited) Hi @Allain Umalin, Thank you for your response. My serial number is 23460x-xxxxxx-xxxxxx. Steve Edited November 23, 2020 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 23, 2020 Official Nitronaut Report Share Posted November 23, 2020 Hello @Steven Manyak, Thank you for this information. Are you planning to move your Nitro Pro 8 to a new machine with Windows 10 operating system? I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Steven Manyak Posted November 24, 2020 Author Report Share Posted November 24, 2020 @Allain Umalin, I've been using it on a Windows 10 computer, and the new computer will also have the same Windows 10 operating system. Link to comment Share on other sites More sharing options...
matthew@financialrp.com Posted November 24, 2020 Report Share Posted November 24, 2020 I have the same issue with version 11. Is it still possible to obtain a download link? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 24, 2020 Official Nitronaut Report Share Posted November 24, 2020 Hello @matthew@financialrp.com, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download the correct Nitro Pro 11.0.8 (last build) installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 24, 2020 Official Nitronaut Report Share Posted November 24, 2020 (edited) Hello @Steven Manyak, Thank you for your patience and for answering my inquiry. Our sincere apologies and as much as we would like to, we no longer have the installers for Nitro Pro 8 in our archive due to the security risks associated in our Security page https://www.gonitro.com/nps/security/updates Please try our latest product which is Nitro Pro 13 as a trial for 14-days. If you are happy with this version, feel free to upgrade with a discounted rate by accessing our Upgrade Portal and enter your version 8 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Again, our apologies for this inconvenience. Edited November 24, 2020 by AllainU Link to comment Share on other sites More sharing options...
Steven Manyak Posted November 24, 2020 Author Report Share Posted November 24, 2020 Hi @Allain Umalin, Does this mean that I don't have any choice but to upgrade to Nitro Pro 13 just because I'm changing my computer? I've had absolutely no problem with Nitro Pro 8, and considering that I paid for the software, I should be able to use it until it no longer works for my purposes. Link to comment Share on other sites More sharing options...
matthew@financialrp.com Posted November 24, 2020 Report Share Posted November 24, 2020 That worked! Thank you so much! Link to comment Share on other sites More sharing options...
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