Jean Pierre Mujica Posted November 23, 2020 Report Share Posted November 23, 2020 I change computers and I have done a few upgrades in my Nitro pro subscription, and I can not activate the serial number in the new computer. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 23, 2020 Official Nitronaut Report Share Posted November 23, 2020 Hello @Jean Pierre Mujica, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.2.3.26). Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jean Pierre Mujica Posted November 24, 2020 Author Report Share Posted November 24, 2020 I send you a private message with the info Thanks, Link to comment Share on other sites More sharing options...
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