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Can't reset my password for a separate account on Nitro Cloud

Larry Au

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I have another separate, Individual account for Nitro Cloud that I'm having trouble logging into.

When I click on the link in the email to get to the webpage to reset my password for that account, the moment I create my new password and click [Reset Password] - I got this error message. See below.


What does this error code mean?

Is there another way I can still reset my password for my other account on Nitro Cloud?


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Allain Umailin

Hello @Larry Au,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the other email address you are having issue resetting Nitro Sign password?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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