activation onto laptop

[shenry255]

Hello, I bought a Nitro Pro license either last year or the year before. I'm retired now so I don't use it much anymore but recently my son gave me an old laptop of his that does not have a CD drive in it. (I had asked him to fix a laptop of mine that he mistakenly discarded and I guess I really got after him for it because he just gave me this laptop of his but it's aggravating me because he took all the office software off of it.) I have been trying to activate my Nitro Pro on it that I had bought on my desktop computer but without success. It only gives me the option to deactivate it on my desktop computer (which I kept because it does have a CD/DVD drive) but I can't get it to activate on the laptop my son gave me. What am I doing wrong?

[Allain Umailin]

Hello @shenry255,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @shenry255,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Please be aware that the issue of license reverting to 'Trial Expired' when a major Windows Updates was installed and generating null-id (Computer ID of all '0's) has been fixed in version 13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page: 
https://kb.gonitro.com/knowledgebase#/search/online/000004464

Thank you for choosing Nitro and I hope this helps.