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Activation failed


David Peacock
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David Peacock

I have moved NitroPro 12 to new PC but can't activate - error code 23. I have deactivated all licences (when logging on my account I can see 2 licence seats are available), reinstalled software but still no success in activating. . Can you please help?

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  • Official Nitronaut
Allain Umailin

Hello @David Peacock,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @David Peacock,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

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