David Peacock 0 Report post Posted November 24, 2020 I have moved NitroPro 12 to new PC but can't activate - error code 23. I have deactivated all licences (when logging on my account I can see 2 licence seats are available), reinstalled software but still no success in activating. . Can you please help? Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 24, 2020 Hello @David Peacock, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 24, 2020 Hello @David Peacock, Thank you for the private message. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps. Share this post Link to post Share on other sites
David Peacock 0 Report post Posted November 24, 2020 Many thanks for your prompt response. Issue resolved. Share this post Link to post Share on other sites
