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Kristy Neal

Nitro Pro 9 Activation Issue

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Kristy Neal

Hi there, 

I've recently changed laptops and am needing to download Nitro Pro 9 but cannot find where to download it online.  I have deactivated the serial number already but the Nitro Pro that I am able to download says that the serial number does not exist.  

Where can I download the right version of Nitro Pro so that I can reactivate, using my serial number? 

 

Thanks 

Kristy 

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AllainU

Hello @Kristy Neal,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 9?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Barbara Beecroft

 am having issues with activation for my Nitro Pro 13 activation code .  Just purchased the upgrade from my previous Nitro Pro 10.  Installed the new trial version on my new computer and I cannot get it to activate. 

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arun v

I have the same issue with Nitro 10

Serial Number

23460x-xxxxxx-xxxxxx

Version

10

Status

active

Number of Activations

0

Number of Activations Allowed

2

Edited by AllainU

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AllainU

Hello @arun v,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 


However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 10 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

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Morey Waltuck

I have Nitro Pro 9 that I deactivated to move Nitro Pro to my new computer but I see that it is no longer supported. What are my alternatives

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AllainU

Hello @Morey Waltuck,

Thank you for reaching out to us through our Community Forums!

That is correct and we highly recommend upgrading your Nitro Pro 9 to 13 with discounted case by entering its serial number in our Upgrade Portal: ttps://www.gonitro.com/pro/upgrade 

Our sincere apologies and as much as we would like to, we no longer have the installers for Nitro Pro 9 in our archive due to the security risks associated in our Security page https://www.gonitro.com/nps/security/updates 

Again, my apologies for this inconvenience.

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