Charles Hamack Posted November 28, 2020 Report Share Posted November 28, 2020 No surprise to cannot upgrade to 13 from 12 because your system does not recognise the product code. With no way to do this without buying the product over again. I am forced to use another product that may allow for upgrade unless someone at Nitro can fix the problem. So whats next? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted November 30, 2020 Official Nitronaut Report Share Posted November 30, 2020 Hi @Charles Hamack Thank you for reaching out to us through our Community Forums! I understand that you are experiencing an issue upgrading your license to version 13. Could you please send me the serial number you were trying to upgrade? I need this information so we could check it on our end. Kind regards, Link to comment Share on other sites More sharing options...
Charles Hamack Posted December 1, 2020 Author Report Share Posted December 1, 2020 I have resolved this via chat. thanks you Link to comment Share on other sites More sharing options...
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