error 401

[craig rochat]

every time I open the application I get a 'error 401' code 

I have run a bug fix through the website and my PC settings but the issue is still occuring. 

Edited November 29, 2020 by craig rochat

[Allain Umailin]

Hello @craig rochat,

Thank you for reaching out to us through our Community Forums!

To further assist you, kindly close your Nitro Pro, log out from Nitro Sign relaunch Nitro Pro and log back in to Nitro Sign. How did it go?

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.6.0.108). 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Allain Umailin]

Hello @craig rochat,

Thank you for the private message.

We are pleased to inform you that we have released a recent update (Nitro Pro 13.13.2.242) that addresses the 'Error 401' issue so kindly update to the latest build by downloading our direct installers below:

x32 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Feel free to also read the Release Notes for this new build by accessing this page: https://www.gonitro.com/nps/product-details/release-notes 

Thank you for your patience and I hope this helps!