Yenny Sukiman Posted November 30, 2020 Report Share Posted November 30, 2020 Hi Nitro I could not open the Nitro suddenly with the error message "The service does not have sufficient privileges. Please reinstall". After reinstall with free trial and I want to activate again by entering the code, it says "The serial number entered does not exist". Please help. Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted November 30, 2020 Official Nitronaut Report Share Posted November 30, 2020 Hi @Yenny Sukiman, Thank you for reaching out to us through our Community Forums! The activation error message "The serial number entered does not exist" will happen if the serial number does not match the version of the software. For example, a Nitro Pro 12 license will only work on a Nitro Pro 12 installation. To resolve your issue, please check the following: 1. The version of your Nitro Pro serial number. You can use the license portal https://licenses.gonitro.com/prd/portal to check the version. 2. Check the version of Nitro Pro installed on the computer. This can be located under the Help tab > About Nitro Pro. If you see that you are running a different version, uninstall it then install the appropriate version. The Nitro Pro installers can be found here:https://kb.gonitro.com/knowledgebase#/search/installer/000004464 https://www.gonitro.com/nps/product-details/downloads Download the correct installer based on the version of your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Yenny Sukiman Posted December 4, 2020 Author Report Share Posted December 4, 2020 Hi Reymund I have tried uninstalled and when I install again (Version 11 as similar to my Nitro Pro), it says "Nitro Pro Setup Wizard has failed". Please help. Thank you Link to comment Share on other sites More sharing options...
Yenny Sukiman Posted December 4, 2020 Author Report Share Posted December 4, 2020 On 12/1/2020 at 8:28 AM, Reymund G. said: Hi @Yenny Sukiman, Thank you for reaching out to us through our Community Forums! The activation error message "The serial number entered does not exist" will happen if the serial number does not match the version of the software. For example, a Nitro Pro 12 license will only work on a Nitro Pro 12 installation. To resolve your issue, please check the following: 1. The version of your Nitro Pro serial number. You can use the license portal https://licenses.gonitro.com/prd/portal to check the version. 2. Check the version of Nitro Pro installed on the computer. This can be located under the Help tab > About Nitro Pro. If you see that you are running a different version, uninstall it then install the appropriate version. The Nitro Pro installers can be found here:https://kb.gonitro.com/knowledgebase#/search/installer/000004464 https://www.gonitro.com/nps/product-details/downloads Download the correct installer based on the version of your serial number. Kind regards, Hi Reymund I have tried uninstalled and when I install again (Version 11 as similar to my Nitro Pro), it says "Nitro Pro Setup Wizard has failed". Please help. Thank you Link to comment Share on other sites More sharing options...
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