Error 401 on start-up

[Seth Bergman]

I am running Nitro Pro 13.2.3.26.  When I start-up I get the error "An error has occurred within our system.   Please try again or contact support if this error persists (error 401)."

After I click "OK" the software runs normally.  I would like to get rid of the error message. 

If I log out from the application and log back in then I don't see the message on the next start-up, but every time after that I do see the message. Any thoughts?  

 

I tried uninstalling the application, but I can't find it in the Windows uninstall application list. 

[Jeff Balch]

Same. Following.

[Allain Umailin]

Hello @Seth B.,

Thank you for reaching out to us through our Community Forums!

We are pleased to inform you that we have released a recent update (Nitro Pro 13.13.2.242) that addresses the 'Error 401' issue so kindly update to the latest build by downloading our direct installers below:

x32 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

[Allain Umailin]

Hello @Jeff Balch,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Seth Bergman]

Problem resolved.  Thanks!