reload nitro 12 for 3rd time

[marita gray]

Hi, I bought nitro pro 12 a couple of years ago from Cleverbridge. After  an MS update   a few months ago it went crazy and I have uninstalled. Need to re-install and I have all the numbers , but  the system won't because it thinks I have already downloaded it onto 2 other devices, which is not correct. I have downloaded it twice, - the first time when I bought it and another time probably after another MS update.  I can't afford to buy another one, and I feel very frustrated at MS for messing up my software.  I have only used it on this laptop, so I don't understand why the computer thinks I have changed devices either?

Please may I be allowed to re- install the software I bought Dec 2018? 

[Allain Umailin]

Hello @Sallyfromstoke,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.