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Reactivation required?


Matt Elliott

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I restarted my computer and Nitro is acting like I'm in a trial. It's saying that I need to purchase that which was purchased back on 03/08/2020; Invoice number BKD-736********. 

How do I proceed? I'm definitely not purchasing it again.

Edited by Reymund G.
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  • Official Nitronaut

Hi @Matt Elliott,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your Nitro Pro 13 license. Please try to reactivate your Nitro Pro 13 by going to the Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate.

Kind regards,

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