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Trouble transferring license to a new computer


Remi Marents

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Hi, I bought Nitro Pro on about September 2019. I have a new laptop, and want to transfer the license. During that, I got into trouble: I de-activated the license on the old, but could not the de-activation code to work on the website - and I cannot locate the emails from 2checkout or Cleverbridge. On my old latop, I just have the computer ID, and I have saved the de-activation code that does not work. 

So I am really stuck here. Even tried to search in my PayPal account, but no transaction data there.. Please help! Thanks.

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Reymund Oyong

Hi @Remi Marents,

Thank you for reaching out to us through our Community Forums!

Could you please provide your Nitro Pro serial number so I could check its activation records?
If you cannot find your Nitro Pro serial number, please provide the email address you used to purchased the license last September 2019. 

Kind regards,
 

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Reymund Oyong

Hi @Remi Marents

That is the email address I used to search for purchase records, however, no license purchases found under that serial number. When you purchase a Nitro Pro license, an invoice receipt is sent to the email address with order reference number. Please try and search for the keyword 'Cleverbridge', this is our third-party payment processor.

I also searched using your first and last name, and still I did not find any license purchase associated to that name. 

Kind regards,

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