Trouble transferring license to a new computer

[Remi Marents]

Hi, I bought Nitro Pro on about September 2019. I have a new laptop, and want to transfer the license. During that, I got into trouble: I de-activated the license on the old, but could not the de-activation code to work on the website - and I cannot locate the emails from 2checkout or Cleverbridge. On my old latop, I just have the computer ID, and I have saved the de-activation code that does not work. 

So I am really stuck here. Even tried to search in my PayPal account, but no transaction data there.. Please help! Thanks.

[Reymund G.]

Hi @Remi Marents,

Thank you for reaching out to us through our Community Forums!

Could you please provide your Nitro Pro serial number so I could check its activation records?
If you cannot find your Nitro Pro serial number, please provide the email address you used to purchased the license last September 2019. 

Kind regards,
 

[Remi Marents]

The serial number is gone, that’s the problem. My email was r**i.kr*****@asker.kommune.no

Thanks

Edited December 7, 2020 by Reymund G.

[Reinaldo Scannone]

Hi Reymund, 

I have a similar issue, my serial number is not working

[Reymund G.]

Hi @Remi Marents, 

That is the email address I used to search for purchase records, however, no license purchases found under that serial number. When you purchase a Nitro Pro license, an invoice receipt is sent to the email address with order reference number. Please try and search for the keyword 'Cleverbridge', this is our third-party payment processor.

I also searched using your first and last name, and still I did not find any license purchase associated to that name. 

Kind regards,

[Reymund G.]

Hi @Reinaldo Scannone,

I have responded to you forum post. Please view the link below:

Kind regards,