error message

[Michelle Smith]

Hello - when I try to open a PDF it gives me the error message 0x40030004. How do I resolve this? I cannot open documents for work

[Reymund Oyong]

Hi @Michelle Smith,

Thank you for reaching out to us through our Community Forums!

Is this issue happening on all the documents you open in Nitro Pro? Or, only on specific file? 
If specific file, does the document contains interactive form fields? 
What is the version and build of your Nitro Pro? You can see this information by going to the Help tab > About Nitro Pro.
Lastly, is the file (causing the issue)  being accessed from a network/share folder or directly from your local drive? 

Kind regards,

[Michelle Smith]

Thanks for the response -

This only happens with certain files. They have form fields and they are being downloaded from Dropbox, though they give me the same error whether they are opened from a local folder (my desktop) or from the Dropbox folder. The forms are already filled out , not blank.

If I open the doc with Adobe DC the forms are blank, if I open it with the PDF reader in Edge the fields are fine. And Nitro gives me the error.

version and build info: 13.30.2.587

[Reymund Oyong]

Hi Everyone, 

The Nitro Pro 13.40 was release last April 29th and the error message 0x40030004 appears to be resolved. 
The latest build of Nitro Pro 13 can be located from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link 

To check the build of your Nitro Pro 13 installation, open the software then go to the Help tab > About Nitro Pro. 

If you have an old Nitro Pro license and interested to upgrade to version 13 with a discounted price, the upgrade can be done through our Upgrade Portal - https://www.gonitro.com/support/upgrade 

Kind regards, 

Edited May 12, 2021 by Reymund G.