Michelle Smith 0 Report post Posted December 7, 2020 Hello - when I try to open a PDF it gives me the error message 0x40030004. How do I resolve this? I cannot open documents for work Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted December 7, 2020 Hi @Michelle Smith, Thank you for reaching out to us through our Community Forums! Is this issue happening on all the documents you open in Nitro Pro? Or, only on specific file? If specific file, does the document contains interactive form fields? What is the version and build of your Nitro Pro? You can see this information by going to the Help tab > About Nitro Pro. Lastly, is the file (causing the issue) being accessed from a network/share folder or directly from your local drive? Kind regards, Quote Share this post Link to post Share on other sites
Michelle Smith 0 Report post Posted December 7, 2020 Thanks for the response - This only happens with certain files. They have form fields and they are being downloaded from Dropbox, though they give me the same error whether they are opened from a local folder (my desktop) or from the Dropbox folder. The forms are already filled out , not blank. If I open the doc with Adobe DC the forms are blank, if I open it with the PDF reader in Edge the fields are fine. And Nitro gives me the error. version and build info: 13.30.2.587 Quote Share this post Link to post Share on other sites
