Help with license problem

[Jeff Ranck]

So today my nitro pro threw an error that there was a license problem and to try reactivation. When I try to reactivate either by clicking "activate" on the dialog that pops up or by using the help->activate menu option, nothing happens. I've been through the website and tried the "deactivate" button and the whole infinite loop of trying to create a support ticket (which just puts you back to the web page where you can deactivate your license again but never actually lets you create a support ticket) and still have been unsuccessful.

What's up and how do I fix this?

[Allain Umailin]

Hello @Jeff Ranck,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.2.3.26 OR 12.X.X.X, e.g. 12.0.0.112 OR 11.X.X.X, e.g. 11.0.7.411). 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Jeff Ranck]

requested serial no. and build no. sent.

[Allain Umailin]

Hi @Jeff Ranck,

Thank you for the private message.

We are pleased to inform you that we have released a recent update that addresses this issue so kindly update to the latest build by downloading our direct installers below:

x32 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13302587/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Feel free to also read the Release Notes for this new build by accessing this page: https://www.gonitro.com/nps/product-details/release-notes 

Thank you for your patience and I hope this helps!

[Jeff Ranck]

That seemed to work. Thanks!