-23 Error: License number already used

[ANU MAHESHWARI 0]

i currently have two licenses and one is being used on one laptop. I am trying to activate the other on a separate laptop and I am getting an error message 23 that my licenses are already used. How is that happening even though I have used only 1/2 licenses?

[Reymund G. 0]

Hi @ANU MAHESHWARI,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your Nitro Pro license. Please try to activate again and it should be working now.. 

Kind regards,

[Crystal Rivera 0]

I am having the same issue, however, I am not using any of my licenses right now, they are both deactivated. Please help

[Reymund G. 0]

Hi @Crystal Rivera,

Thank you for reaching out to us through our Community Forums!

Please send your Nitro Pro serial number so we could check its activation records. 

Kind regards,

[Crystal Rivera 0]

Hi Reymund, 

Actually, I finally got it to work after uninstalling and reinstalling. Thank you. I do have a quick question though, is there a way to change my profile pic?