Nitro Pro 13 returned to trail version - can't reactivate

[Cindy Hill 0]

I am trying to reactivate my Nitro Pro 13 but it is telling that it encountered an issue and to do it manually but when I do that I can't get pass step 2 because the link will not open.

[Cindy Hill 0]

https://cloud.gonitro.com/p/xZOICDTp7fRokLY3-bkSmw This is a screen shot of my issue

[Reymund G. 0]

Hi @Cindy Hill,

Thank you for reaching out to us through our Community Forums!

Could you please try the following steps then see if it will let you proceed with the activation?

1. Download Nitro cleanup tool from the link below:
http://install.nitropdf.com/professional_13192356/install-cleanup/install-cleanup.zip 

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install Nitro Pro 13.31 by downloading a new installer from the link below:

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 

5. Once Nitro Pro 13.31 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. 

Kind regards,

[Cindy Hill 0]

Thank you Reymund 

That worked perfect

Cindy